Question 1

How do I get a quote for my printing project?

Accepted Answer

You can get a quote by using our Quick Quote form on the website, calling us on 01423 866609, or emailing info@npd-direct.co.uk. We aim to respond to all quote requests within 2 hours during business hours.

Question 2

What file formats do you accept?

Accepted Answer

We accept PDF, AI, EPS, PSD, JPEG, PNG, and TIFF files. For best results, we recommend high-resolution PDFs with embedded fonts and images at 300dpi. Our team offers a free artwork check to ensure your files are print-ready.

Question 3

Can I order samples before placing a bulk order?

Accepted Answer

Yes! We offer free sample packs so you can see and feel our print quality and paper stocks before committing to a larger order. Visit our Samples page to request yours.

Question 4

What is your minimum order quantity?

Accepted Answer

Minimum order quantities vary by product. Many items like business cards and flyers start from just 50 units, while larger format items may have different minimums. Check individual product pages for details.

Question 5

Do you offer free delivery?

Accepted Answer

Yes, we offer free UK mainland delivery on all orders over £50. For orders under £50, delivery charges are calculated at checkout based on weight and destination.

Question 6

How long does delivery take?

Accepted Answer

Standard delivery is 3-5 working days. We also offer express options including next-day and same-day delivery for urgent orders. Turnaround times are shown on each product page.

Question 7

Can I collect my order from your premises?

Accepted Answer

Absolutely! Free collection is available from our Knaresborough workshop at Unit 3, Gymtec House, Whincup Avenue, HG5 0JH. We'll notify you when your order is ready.

Question 8

Do you deliver to Northern Ireland and Scotland?

Accepted Answer

Yes, we deliver throughout the UK including Northern Ireland, Scotland, and the Channel Islands. Delivery times to these areas may be slightly longer.

Question 9

What printing services do you offer?

Accepted Answer

We offer a comprehensive range of printing services including sign printing, outdoor banners, roller banners, business stationery, flyers, brochures, exhibition displays, and specialist print products. Browse our Services page for the full range.

Question 10

Can you help with design work?

Accepted Answer

Yes, our in-house design team can create or modify artwork for your project. We offer design services ranging from simple adjustments to complete brand identity packages. Contact us for a design quote.

Question 11

Do you offer white label/trade printing?

Accepted Answer

Yes, we provide white label packaging and trade printing services. Your customers will never know the printing came from us. Perfect for design agencies, marketing companies, and resellers.

Question 12

What materials do you print on?

Accepted Answer

We print on a wide variety of materials including paper, card, vinyl, PVC, foamex, correx, fabric, mesh, and aluminium composite. Material options are listed on each product page.

Question 13

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, PayPal, bank transfer, and offer credit accounts for regular business customers. Payment is required before production begins.

Question 14

Do you offer credit accounts?

Accepted Answer

Yes, we offer 30-day credit accounts for established businesses. Please contact us to apply. Approval is subject to credit checks and trading history.

Question 15

What is your returns policy?

Accepted Answer

We stand behind our quality. If you're not satisfied with your order due to a printing error or defect, contact us within 7 days and we'll reprint or refund. Custom printed items cannot be returned unless faulty.

Question 16

What if there's an error in my order?

Accepted Answer

If the error is on our part, we'll reprint at no cost. If the error was in your supplied artwork (and you approved the proof), reprinting charges may apply. This is why we recommend our free artwork check service.

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